At Embro Artist, we aim to process and deliver your order safely and within the estimated delivery timeframe.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation and payment verification.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Time

After your order has been dispatched, the estimated delivery time is generally 3–7 business days, depending on the delivery location and courier service.

Delivery times are estimates and may vary due to factors such as weather conditions, public holidays, courier delays, remote locations, or other circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the order is completed.

Any shipping offer or free-shipping promotion will be subject to the terms mentioned on the respective offer.

4. Order Tracking

Where tracking information is available, customers may receive shipment tracking details through the contact information provided during checkout.

5. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-delivery.

6. Delayed Delivery

While we make reasonable efforts to deliver orders within the estimated timeframe, Embro Artist cannot guarantee delivery on a specific date.

We are not responsible for delays caused by courier partners, weather, natural events, strikes, public holidays, incorrect addresses, or other circumstances beyond our reasonable control.

7. Damaged Packages

If your package appears visibly damaged at the time of delivery, please contact us as soon as possible and provide photographs/videos of the package and product so that we can review the issue.

8. Delivery Failure

If a courier partner makes multiple unsuccessful delivery attempts, the package may be returned to us. Any re-shipping may be subject to additional shipping charges.

9. Contact

For shipping or delivery-related questions, please contact Embro Artist through the contact details provided on our website.