At Embro Artist, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, create an account, place an order, contact us, or interact with our services, we may collect certain information, including:
Full name
Email address
Phone number
Billing and shipping address
Order and purchase details
Payment and transaction information
Information you provide when contacting customer support
Website usage and browsing information
Device, browser, and technical information
We only collect information that is reasonably necessary to provide and improve our services.
2. How We Use Your Information
We may use the information we collect to:
Process and fulfill your orders
Process payments and verify transactions
Deliver your products
Provide order confirmations and updates
Respond to customer support requests
Process returns, exchanges, and refunds
Improve our website, products, and services
Detect and prevent fraud, unauthorized activity, or misuse
Maintain website security
Comply with applicable legal and regulatory requirements
Send promotional or marketing communications where permitted and where applicable
3. Payment Information
Payments made through our website may be processed by third-party payment gateways.
Embro Artist does not intentionally store complete debit card, credit card, or other sensitive payment credentials on its own servers.
Payment information is handled by the applicable payment service provider according to its own privacy and security practices.
4. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers when required to operate our business, including:
Payment processors and payment gateways
Courier and delivery partners
Website hosting and technical service providers
Analytics and website service providers
Customer support or communication services
Government authorities or legal bodies when required by applicable law
These parties may only receive information necessary to perform their respective services or comply with legal obligations.
5. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, maintain shopping cart functionality, understand website usage, and improve website performance.
Cookies may also be used by certain third-party services integrated with our website.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
6. Third-Party Services
Our website may use third-party services such as payment gateways, courier services, analytics tools, hosting providers, or other technology services.
These third-party providers may process information according to their own privacy policies and terms. Embro Artist is not responsible for the privacy practices of independent third-party services.
7. WhatsApp & Email Communications
If you contact us through WhatsApp, email, or other communication channels, we may use the information you provide to respond to your enquiry, assist with your order, or provide customer support.
Please do not send unnecessary sensitive personal information through these communication channels.
8. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.
10. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.
If you would like to make a privacy-related request, please contact us using the details provided below.
11. Children’s Privacy
Our website is not intended for children to provide personal information without appropriate supervision. We do not knowingly collect personal information from children for purposes that are not permitted under applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.
Any updates will be posted on this page with a revised “Last Updated” date.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:
Embro Artist
Email:
support@embroartist.com WhatsApp: +91 85568 62601
We appreciate your trust in Embro Artist and are committed to handling your information responsibly.
